Employee Engagement Lead

Essential Duties and Responsibilities:

• Facilitates effective and efficient engagement initiatives across sites.
• Creatively provide strategic engagement ideas focusing on corporate objectives.
• Drives performance of employees through rewards and recognition.
• Determines employee temperature or pulse within the organization to significantly improve productivity, morale and retention. 
• Promotes Company brand by developing marketing strategies in terms of engagement.
• Coordinates with H&S team in ensuring the health and safety of employees participating in Company sponsored events on and off site. 
• Leads employee engagement committee in organizing and implementing engagement events. Act as the engagement discipline leader on project teams.
• Ensures to achieve 100% participation rate of employees to every minor and major events.
• Updates the calendar of activities monthly and annually.
• Monitors progress of deliverables and closing of urgent items including budget proposal and liquidation in a timely manner.
• Actively track and communicate challenges and create appropriate action plans.
• Conducts assessment by gauging the success of engagement initiatives through monthly/quarterly employee surveys. 

Job Qualifications:

• Graduate of Psychology or other behavioral field/courses related.
• Advanced Spanish and English level
• Employee Engagement work experience is a most or equivalent preferably from BPO industry.
• Project Planning  
• Highly organized and meticulous attention to details.
• Data Analysis  
• Experience of web design tools and Graphic design
• Commendable project management, problem-solving skills and analytical.
• Proactive, creative, innovative and has strong business acumen.
• Resilient, influential/motivator and has an impressive work ethics.
• Proficient in Microsoft programs-Word, Excel, PowerPoint etc. And also, Canva  

Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.