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  • Philippines
  • Costa Rica
  • Egypt

Loan Associate

November 6, 2023 | Alabang
Loan Associate ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We are looking for Loan Associates to join our growing team! As a Loan Associate, you will play a key role in delivering the best service possible to our customers by confidently engaging with them through inbound and outbound phone calls. Responsibilities: Field both inbound and outbound phone calls for customers who are in the process of finalizing their loan applications. Assist customers in uploading required documents in a timely manner, by demonstrating advanced knowledge of the system and customer website. Partner with customers to upload remaining documents, including but not limited to insurance cards, driver’s licenses, bank statements, pictures of the vehicle, and odometer. Utilize strong technical and communication skills to quickly identify where the customer is in the process, then communicate which steps they need to take next. Complete training, which includes product knowledge, application process, and core systems. Maintain knowledge of the company’s financial policies and procedures, as well as state and federal laws. Persuasively drive applicants to complete their required steps during the call. Manage and track all activity using the core system of record. Consistently meet and exceed monthly metrics of accountability. Qualifications: Excellent communication, customer service, and sales skills. Two or more years of experience in sales or financial services is desirable. Bilingual (English/Spanish) skills are desirable. Availability to work shifts within the call center's hours of operation: 8-7 M-F, 9-1 Sat (subject to change)

Senior Web Developer

May 7, 2024 | Alabang
ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We are looking for a Senior java Developer who has a strong proficiency and extensive experience in Java programming language and it's concepts and framework What you will be doing: 1.    Developing Backend Systems: Design, implement, and maintain server-side applications using Java frameworks like Spring, Spring Boot, or Hibernate. 2.    Creating APIs: Develop RESTful APIs to enable communication between frontend and backend systems. 3.    Database Management: Design and optimize database schemas, write efficient SQL queries, and work with database technologies like MySQL, PostgreSQL, or MongoDB. 4.    Frontend Development: Develop responsive and user-friendly web interfaces using HTML, CSS, and JavaScript frameworks like Angular, React, or Vue.js. 5.    Testing and Debugging: Write unit tests, perform integration testing, and debug applications to ensure high quality and reliability. 6.    Version Control: Use version control systems like Git to manage codebase and collaborate with other team members. 7.    Deployment and DevOps: Deploy applications to production environments, configure CI/CD pipelines, and work with containerization technologies like Docker and orchestration tools like Kubernetes. Skills Needed: 1.    Java Development: Strong proficiency in Java programming language and knowledge of core Java concepts. 2.    Web Development: Experience with frontend technologies like HTML, CSS, JavaScript, and modern JavaScript frameworks. 3.    Backend Frameworks: Proficiency in one or more Java frameworks like Spring, Spring Boot, or Hibernate. 4.    API Development: Experience in designing and developing RESTful APIs. 5.    Database Management: Knowledge of SQL and experience working with relational databases like MySQL, PostgreSQL, or Oracle. 6.    Version Control: Familiarity with Git or other version control systems. 7.    Testing: Understanding of software testing principles and experience with testing frameworks like JUnit or Mockito. 8.    Deployment and DevOps: Experience with deployment tools, CI/CD pipelines, and containerization technologies. 9.    Problem-Solving Skills: Ability to troubleshoot issues, debug code, and propose effective solutions. 10. Team Collaboration: Strong communication skills and ability to work effectively in a team environment.

Marketing Lead Data Analyst

June 21, 2024 | Alabang
ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We are looking for a Marketing Lead Data Analyst who will be responsible for analyzing large data sets to deliver meaningful insights that inform marketing strategy and decision-making, visualize data through dashboards, reports and evaluate data processes. Duties and Responsibilities: •Analyze lead data from various sources to identify high-performing channels, campaigns, and tactics •Develop and maintain dashboards and reports to track key lead generation metrics and performance trends •Conduct testing and experiments to optimize lead generation efforts and improve conversion rates •Collaborate with marketing and sales teams to provide data-driven insights and recommendations to enhance the lead generation strategy •Segment and profile leads to enable more targeted and personalized outreach •Clean, organize, and maintain lead data to ensure accuracy and integrity •Stay up-to-date with industry trends, best practices, and emerging lead generation technologies Qualifications: •Bachelor's degree in data science, analytics, statistics, or a related field •1-3 years of experience as a data analyst, marketing analyst, or in a lead generation/demand generation role •Proficient in MS Excel and experience with data visualization tools. •Strong analytical and problem-solving skills. •Familiarity with lending or lead generation industry. •Experience in Sales and Marketing Data Analysis. •Strong communication and presentation skills to effectively convey data-driven recommendations •Attention to detail in data analysis and reporting. •Adaptability and willingness to continuously learn and improve lead generation strategies

Reports Analyst

July 15, 2024 | Alabang
What you’ll do: Responsible for the development and submission of daily, weekly, and monthly reporting for specified line of business in a timely manner. JOB FUNCTIONS: Principal Functions & Responsibilities Converts raw data into useful information for Operation's review. Provides analysis of data to help Operations in improving efficiency and meet the standards/goals of the company. Submits all needed data in a timely manner. Responsible for pulling data from multiple systems, consolidating data, and preparing reports to be used by the Operations Team. Review and validate reports to ensure accuracy. Analyse data to make recommendations to improve performance. Monitors agent's performance and provides feedback to Operations. Proactively works with all areas of Operations to identify opportunities to apply new operation strategies. What we’re looking for: Proficient in Microsoft office preferably Microsoft Excel. With or without experience, fresh graduates are welcome to apply. Strong written communication skills, excellent grammar, spelling, and sentence construction. Keen to details, strong analytical skill, flexible, process oriented, optimistic, and goal oriented. Can work with minimal supervision. Professional demeanor, dependable, and able to maintain confidential information.

Sr. Tax Reporting Specialist

July 15, 2024 | Alabang
ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. What you’ll do: Sr. Tax Reporting Specialist will be directly reporting to US controllership and CFO, work with Finance Team to manage the financial accounting functions involving all taxes concerns include recording thru Journal entries, GL’s checking, and validation, and so on. The position is ultimately responsible for all Taxes concerns, ensure Financial will be accurate specially for year-end closing for external Audit and efficient to make comprehensive financial reports and forecast as requested by US counterpart. JOB FUNCTIONS: Functions & Responsibilities BIR Task and Role: Prepare and Review for Monthly, Quarterly, Semi-Annual and Annual Tax returns filling Prepare reports and Filling for Annual Income Tax Returns for US approval and endorsing for payment processing. Compute Income Tax Accrual monthly for US review Reconcile tax return vs per books. Filling of some tax Return to EFPS (Quarterly and Annual Income Tax, Final Withholding taxes for Dividend, Annual Tax returns) due to sensitive figures and validation plus esubmisison validation and checking. Coordinate with Tax Attorney’s and Audit consultant for any tax concerns and project Apply appropriate internal controls and compliance to BIR regulations. Ensures that all books of account are updated and registered on time with the BIR and prepare data to be recorded in Manual Books of account. Assist HR Team to facilitate the Annual Compensation report (2307 Submission) to BIR by providing requirements and calendar for deadlines. Responsible for Annual Audited Financial Statement submission to BIR Facilitate the esubmission of quarterly Income Tax Return to eFAS Monitor and carry-out all the needed for all BIR cancellations, Updates, and registration. Facilitate BIR fieldworks and fully responsible for all project-based concern for company’s taxes. Person-In-Charged for LOA Other reports as requested by US. Year-end Audit Other workloads: Coordinate and support external audits, providing necessary documentation and resolving any identified issues. Prepare reconciliation and schedules of accounts as requested by Auditors limited to taxes concerns Stay updated on changes in accounting regulations and practices to implement necessary adjustments. Ensure compliance with accounting principles, tax regulations, and financial reporting standards. Prepare Annual adjustments entries to finalize the year-end closing limited to taxes concerns Attend meetings for timeline, updates, clarifications, and finalization. Response to all US audit concern for PH taxes regarding all PH entities for Global consolidation Preparing the necessary requirements for Business Permit yearly renewal Respond to other departments concerns. Other Project based activities as deemed necessary. JOB QUALIFICATION: Bachelor’s degree in finance and accounting or related field Highly experienced in Tax preparation with multi-international company structure Knowledgeable in the updated BIR Rulings and Regulations Familiar with financial and accounting recordings Strong analytical and problem-solving skills Able to work in a hybrid with fieldwork working arrangement

Jr. Accounts Payable Specialist

July 17, 2024 | Alabang
DUTIES & RESPONSIBILITIES: Responsible on validating of vendor invoices, internal documents and adherence to payment processing In-charged in recording and verifying invoices in accounting system in accurate and timely manner Take ownership in the monitoring and schedules related to accounts payable Uphold data accuracy and integrity in all AP related activities Reconciling accounts and keeping track of all payments and expenditures Meticulous in maintaining historical data Gathering samples during audit activities Provide back-up support to internal/external inquiries Other task and project-based activities as deemed necessary JOB QUALIFICATION: Bachelor’s degree in finance and accounting or related field With experienced in Accounts Payable related Knowledgeable in the updated BIR Rulings and Regulations Familiar with financial and accounting recordings Strong analytical and problem-solving skills

Loan Specialist

July 27, 2021 | Alabang
ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. Principal Functions & Responsibilities Evaluate loan applications to determine qualification and creditworthiness. Review and verify financial documents submitted by applicants. Explain loan products and address customer inquiries professionally. Ensure compliance with lending regulations and internal policies. Build trust and maintain customer satisfaction throughout the loan process. What we’re looking for: High School Degree or College degree. Excellent verbal & written communication skills. Previous sales or telemarketing experience. Schedule flexibility to work at any time. Strong sense of responsibility and customer-centric approach.

Loan Specialist

January 9, 2024 | Bacolod
ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. JOB FUNCTIONS: Principal Functions & Responsibilities Evaluate loan applications to determine qualification and creditworthiness. Review and verify financial documents submitted by applicants. Explain loan products and address customer inquiries professionally. Ensure compliance with lending regulations and internal policies. Build trust and maintain customer satisfaction throughout the loan process. What we’re looking for: High School Degree or College degree. Excellent verbal & written communication skills. Previous sales or telemarketing experience. Schedule flexibility to work at any time. Strong sense of responsibility and customer-centric approach.

Loan Specialist

July 10, 2024 | Bacolod
ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. JOB FUNCTIONS: Principal Functions & Responsibilities Evaluate loan applications to determine qualification and creditworthiness. Review and verify financial documents submitted by applicants. Explain loan products and address customer inquiries professionally. Ensure compliance with lending regulations and internal policies. Build trust and maintain customer satisfaction throughout the loan process. What we’re looking for: High School Degree or College degree. Excellent verbal & written communication skills. Previous sales or telemarketing experience. Schedule flexibility to work at any time. Strong sense of responsibility and customer-centric approach.

Admin Facilities Specialist

May 22, 2024 | Egypt
Handling Admin and Fleet Requirment 

Speech Analytics Analyst

July 15, 2024 | Egypt
Responsibilities Data Analysis: Utilize speech analytics tools to analyze call recordings, identify patterns, and derive actionable insights Reporting: Develop regular reports and dashboards that highlight key metrics and insights for stakeholders Quality Improvement: Work closely with the quality assurance and training departments to highlight areas for improvement in call handling and customer interaction. Trend Analysis: Monitor and report on emerging trends in customer calls to proactively address potential issues Collaboration: Work with IT, operations, and customer service teams to implement changes and improvements based on data insights · Technology Management: Manage and configure speech analytics software to ensure accuracy and efficiency in data analysis.

Loan Specialist

July 27, 2021 | Egypt
Not Available
ServiceFirst Careers Workforce Green One

We seek like-minded individuals who

want to be part of a company focused on

a culture of respect, inclusion, and

growth. At ServiceFirst, we aspire to create an

We seek like-minded individuals who want to be part of a company focused on a culture of respect, inclusion, and growth. ServiceFirst aspires to create an

empowered workforce.
ServiceFirst is the place that will value you as much as we value our clients.
ServiceFirst is the place that will value you as much as we value our clients.
ServiceFirst is the place that will value you as much as we value our clients.
Our Core Values
  • 01 Integrity
  • 02 Respect
  • 03 Strive for excellence
  • 04 Collaboration
  • 05 People First
  • 06 Work hard, have fun, repeat