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Loan Associate

November 6, 2023 | Alabang
Loan Associate ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We are looking for Loan Associates to join our growing team! As a Loan Associate, you will play a key role in delivering the best service possible to our customers by confidently engaging with them through inbound and outbound phone calls. Responsibilities: Field both inbound and outbound phone calls for customers who are in the process of finalizing their loan applications. Assist customers in uploading required documents in a timely manner, by demonstrating advanced knowledge of the system and customer website. Partner with customers to upload remaining documents, including but not limited to insurance cards, driver’s licenses, bank statements, pictures of the vehicle, and odometer. Utilize strong technical and communication skills to quickly identify where the customer is in the process, then communicate which steps they need to take next. Complete training, which includes product knowledge, application process, and core systems. Maintain knowledge of the company’s financial policies and procedures, as well as state and federal laws. Persuasively drive applicants to complete their required steps during the call. Manage and track all activity using the core system of record. Consistently meet and exceed monthly metrics of accountability. Qualifications: Excellent communication, customer service, and sales skills. Two or more years of experience in sales or financial services is desirable. Bilingual (English/Spanish) skills are desirable. Availability to work shifts within the call center's hours of operation: 8-7 M-F, 9-1 Sat (subject to change)

Credit and Collection Supervisor

April 18, 2024 | Alabang
ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We are looking for a Credit and Collection Supervisor who has strong understanding of lending principles, credit risk assessment, and regulatory compliance. Previous experience in credit and collections from personal loans or unsecured finance required. The Credit and Collection Supervisor will manage a team of credit and collection representatives, providing guidance, training, and performance feedback. What you will be doing •Managing a team of credit and collection representatives, providing guidance, training, and performance feedback. •Monitoring and managing accounts receivable, ensuring timely collection of payments. •Evaluating and assessing creditworthiness of customers, including conducting credit checks and analyzing financial statements. •Negotiating payment terms and arrangements with customers. •Handling customer disputes and resolving billing issues. •Maintaining accurate records of all credit and collection activities. •Analyzing and reporting on credit and collection metrics and trends. •Collaborating with other departments, such as sales and finance, to ensure effective credit and collection processes. •Collaborate with the manager in developing and implementing credit and collection policies and procedures. Qualifications •A bachelor's degree in finance, accounting, or a related field. •Strong understanding of lending principles, credit risk assessment, and regulatory compliance. •Previous experience in credit and collections from personal loans or unsecured finance, preferably in a supervisory role. •Thoroughness and accuracy in evaluating credit applications, analyzing financial statements, and maintaining records. •Excellent verbal and written communication skills to effectively interact with customers, team members, and other departments. •Ability to effectively lead and motivate a team, provide guidance and training, and manage performance. •Strong organizational and time management skills to handle multiple priorities and meet deadlines. •Ability to build positive relationships with customers, handle difficult conversations, and negotiate payment terms. •Proficiency in MS Office and experience with credit and collection software.

Sales Loan Associate

April 23, 2024 | Alabang
Sales Loan Associate   A fast-growing consumer finance lender that provides solutions to consumers through our convenient online process, is seeking positive and enthusiastic individuals to join our team as Loan Associates. As a Sales Loan Associate, you will play a key role in delivering the best service possible to our customers by confidently engaging with them through inbound and outbound phone calls.     Responsibilities:   • Field both inbound and outbound phone calls for customers who are in the process of finalizing their loan application. • Assist customers in uploading required documents in a timely manner, by demonstrating advanced knowledge of the system and customer website. • Partner with customers to upload remaining documents, including but not limited to: insurance cards, driver’s license, bank statements, pictures of the vehicle, and odometer. • Utilize strong technical and communication skills to quickly identify where the customer is in the process, then communicate which steps they need to take next. • Complete training, which includes product knowledge, application process, and core systems. • Maintain knowledge of our client's policies and procedures, as well as state and federal laws. • Persuasively drive applicants to complete their required steps during the call. • Manage and track all activity using the core system of record. • Consistently meet and exceed monthly metrics of accountability.     Qualifications:   • Excellent communication, customer service, and sales skills. • Two or more years of experience in sales or financial services is desirable. • Bilingual (English/Spanish) skills are desirable. • Availability to work shifts within the call center's hours of operation: 8-7 M-F, 9-1 Sat (subject to change)   We are looking for individuals who are passionate about helping customers achieve their financial goals and who thrive in a fast-paced environment. If you possess these qualities and meet the qualifications listed above, please apply to join our team.

Sales Loan Associate

May 2, 2024 | Alabang
Sales Loan Associate   A fast-growing consumer finance lender that provides solutions to consumers through our convenient online process, is seeking positive and enthusiastic individuals to join our team as Loan Associates. As a Sales Loan Associate, you will play a key role in delivering the best service possible to our customers by confidently engaging with them through inbound and outbound phone calls.     Responsibilities:   • Field both inbound and outbound phone calls for customers who are in the process of finalizing their loan application. • Assist customers in uploading required documents in a timely manner, by demonstrating advanced knowledge of the system and customer website. • Partner with customers to upload remaining documents, including but not limited to: insurance cards, driver’s license, bank statements, pictures of the vehicle, and odometer. • Utilize strong technical and communication skills to quickly identify where the customer is in the process, then communicate which steps they need to take next. • Complete training, which includes product knowledge, application process, and core systems. • Maintain knowledge of our client's policies and procedures, as well as state and federal laws. • Persuasively drive applicants to complete their required steps during the call. • Manage and track all activity using the core system of record. • Consistently meet and exceed monthly metrics of accountability.     Qualifications:   • Excellent communication, customer service, and sales skills. • Two or more years of experience in sales or financial services is desirable. • Bilingual (English/Spanish) skills are desirable. • Availability to work shifts within the call center's hours of operation: 8-7 M-F, 9-1 Sat (subject to change)   We are looking for individuals who are passionate about helping customers achieve their financial goals and who thrive in a fast-paced environment. If you possess these qualities and meet the qualifications listed above, please apply to join our team.

Sales Loan Associate

May 2, 2024 | Alabang
Sales Loan Associate   A fast-growing consumer finance lender that provides solutions to consumers through our convenient online process, is seeking positive and enthusiastic individuals to join our team as Loan Associates. As a Sales Loan Associate, you will play a key role in delivering the best service possible to our customers by confidently engaging with them through inbound and outbound phone calls.     Responsibilities:   • Field both inbound and outbound phone calls for customers who are in the process of finalizing their loan application. • Assist customers in uploading required documents in a timely manner, by demonstrating advanced knowledge of the system and customer website. • Partner with customers to upload remaining documents, including but not limited to: insurance cards, driver’s license, bank statements, pictures of the vehicle, and odometer. • Utilize strong technical and communication skills to quickly identify where the customer is in the process, then communicate which steps they need to take next. • Complete training, which includes product knowledge, application process, and core systems. • Maintain knowledge of our client's policies and procedures, as well as state and federal laws. • Persuasively drive applicants to complete their required steps during the call. • Manage and track all activity using the core system of record. • Consistently meet and exceed monthly metrics of accountability.     Qualifications:   • Excellent communication, customer service, and sales skills. • Two or more years of experience in sales or financial services is desirable. • Bilingual (English/Spanish) skills are desirable. • Availability to work shifts within the call center's hours of operation: 8-7 M-F, 9-1 Sat (subject to change)   We are looking for individuals who are passionate about helping customers achieve their financial goals and who thrive in a fast-paced environment. If you possess these qualities and meet the qualifications listed above, please apply to join our team.

Senior Web Developer

May 7, 2024 | Alabang
ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We are looking for a Senior java Developer who has a strong proficiency and extensive experience in Java programming language and it's concepts and framework What you will be doing: 1.    Developing Backend Systems: Design, implement, and maintain server-side applications using Java frameworks like Spring, Spring Boot, or Hibernate. 2.    Creating APIs: Develop RESTful APIs to enable communication between frontend and backend systems. 3.    Database Management: Design and optimize database schemas, write efficient SQL queries, and work with database technologies like MySQL, PostgreSQL, or MongoDB. 4.    Frontend Development: Develop responsive and user-friendly web interfaces using HTML, CSS, and JavaScript frameworks like Angular, React, or Vue.js. 5.    Testing and Debugging: Write unit tests, perform integration testing, and debug applications to ensure high quality and reliability. 6.    Version Control: Use version control systems like Git to manage codebase and collaborate with other team members. 7.    Deployment and DevOps: Deploy applications to production environments, configure CI/CD pipelines, and work with containerization technologies like Docker and orchestration tools like Kubernetes. Skills Needed: 1.    Java Development: Strong proficiency in Java programming language and knowledge of core Java concepts. 2.    Web Development: Experience with frontend technologies like HTML, CSS, JavaScript, and modern JavaScript frameworks. 3.    Backend Frameworks: Proficiency in one or more Java frameworks like Spring, Spring Boot, or Hibernate. 4.    API Development: Experience in designing and developing RESTful APIs. 5.    Database Management: Knowledge of SQL and experience working with relational databases like MySQL, PostgreSQL, or Oracle. 6.    Version Control: Familiarity with Git or other version control systems. 7.    Testing: Understanding of software testing principles and experience with testing frameworks like JUnit or Mockito. 8.    Deployment and DevOps: Experience with deployment tools, CI/CD pipelines, and containerization technologies. 9.    Problem-Solving Skills: Ability to troubleshoot issues, debug code, and propose effective solutions. 10. Team Collaboration: Strong communication skills and ability to work effectively in a team environment.

IT Quality Analyst

May 13, 2024 | Alabang
Requirements: At Least 2 years experience within the role  Bachelor’s degree of any IT related course  Understands the execution of functional testing and regression testing  Knowledge and familiarity of software testing methodologies  Ability to recognize risks and potential errors  Ability to distinguish issues from bugs  Basic understanding of programming  Familiarity with defect management tool such as Jira and Zephyr  Has experience in working in an Agile environment  Familiarity with scrum framework is a plus.  Must have good communication skills both oral and written  Must be logical, efficient and with keen attention to details  Must have ability to work effectively with colleagues and have multi-tasking capabilities

Director, Lending Operations

May 20, 2024 | Alabang
ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We need a Director of Lending Operations who will be responsible for developing, overseeing, and managing the company’s strategic vision for loan origination/lending. Manages credit risk, interest rate risk, compliance risk, portfolio management, product development, service level expectations, and profitability. Job Responsibilities: The Director of Lending typically has a wide range of responsibilities, which can include: •Providing leadership to the lending department, overseeing all aspects of the lending process, and developing strategies to improve profitability. •Develops and maintains a comprehensive business continuity plan to safeguard lending operations and member service levels. •Contributes to corporate strategy in the areas of production, purchase, distribution, and supply chain to ensure that the company achieves its short and long-term objectives. •Develops and implement policies and procedures to ensure that core operational functions achieve their business objectives. •Direct and oversee operations staff to ensure that they are motivated and trained to carry out their responsibilities to the required standard. •Develops and control operational budgets to promote profitability and ensure the company has all the resources required to meet its objectives within agreed financial parameters. •Maintains working relationships with all other directors to ensure effective coordination of all company activities in support of corporate objectives. •Management and leadership of processes for the continuous improvement of the customer experience. Alabang Director, Loan Origination •Responsible for the development and administration of the annual department budget to attain business goals with operational stability, •Develops, implements, and maintains effective internal and external Quality Assurance (QA) programs fostering continuous improvement and exceeding Service Level Agreement (SLA) performance, •Coordinates analytic, strategic, and technical resources to meet client expectations and ensure satisfaction. •Manages and expands client and coworker relationships. •Ensures compliance with regulatory agency guidelines and standards. •Implements policies and procedures that will improve day-to-day operations. •Other tasks may be assigned as deemed necessary by the upper management. Minimum Requirements: •Bachelor’s degree in finance, business, or a related field •With at least 5-8 years of experience in the Lending/Loan origination, Sales industry •5+ years of Call Center/BPO management experience in a Senior role. •Excellent communication skills. Communicate with potential clients, other members of the lending team, and other professionals in the financial industry and communicate with clients to explain the lending process and answer any questions they may have. •Effective leadership and analytical skills including working knowledge of financial statement analysis, staffing models, scheduling, and sales opportunities. •The ability to solve problems quickly and effectively can help build trust with customers and improve your reputation as a lending officer. You may also be responsible for resolving issues with other employees or members of management. •A strong understanding of financial concepts, including how to read and interpret financial statements, how to assess a borrower’s ability to repay a loan, and how to evaluate the risk of a loan. •Strong mentoring and relationship-building skills with the ability to effectively manage group and interpersonal conflict situations.

Document Control Specialist

May 22, 2024 | Alabang
ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We are looking for a Document Control Specialist for our Information Technology Department, who will be essential in managing, organizing, and securing our sensitive security-related documents, ensuring compliance with regulatory requirements Responsibilities: - Maintain a comprehensive repository of information security policies, procedures, guidelines, and related documents. - Ensure all information security documents are up to date, accurately versioned, and accessible to authorized personnel. Track changes and maintain revision histories. - Implement and enforce access controls to ensure that only authorized individuals have access to sensitive information security documents. Manage permissions and user roles within document management systems. - Maintain the confidentiality and integrity of information security documents through appropriate security measures, encryption, and access controls. - Assist in monitor compliance with information security policies, procedures, and regulatory requirements through regular reviews of documentation. Ensure alignment with industry standards and best practices. - Establish and maintain documentation standards, templates, and formats for information security documents to ensure consistency, clarity, and usability. - Assist in the documentation of security incidents, including incident reports, investigation findings, and remediation actions. Ensure accurate and timely reporting of security incidents. - Develop and deliver training materials and awareness programs related to document management, information security policies, and procedures. Assist in educate staff on best practices for handling sensitive information. - Manage documentation related to vendor assessments, contracts, and agreements pertaining to information security. Ensure compliance with security requirements for third-party vendors. - Assist in preparing documentation and evidence for internal and external audits, regulatory inspections, and compliance assessments. - Proactively identify opportunities to improve document management processes, tools, and workflows. Implement enhancements to increase efficiency, accuracy, and security. - Collaborating with various departments to ensure documentation aligns with our security protocols. Qualifications: Bachelor's degree in information technology, computer science, business administration, with STEM being plus or a related field. Proven experience in document management, preferably within an information security or IT environment. Understanding of information security principles, standards, and best practices. Familiarity with document management systems and tools like Microsoft SharePoint. Past experience in MS Office suite in general Excellent attention to detail and organizational skills. Strong communication and interpersonal skills. Ability to work independently and collaboratively in a dynamic team environment.

Loan Specialist

July 27, 2021 | Alabang
ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. Principal Functions & Responsibilities Evaluate loan applications to determine qualification and creditworthiness. Review and verify financial documents submitted by applicants. Explain loan products and address customer inquiries professionally. Ensure compliance with lending regulations and internal policies. Build trust and maintain customer satisfaction throughout the loan process. What we’re looking for: High School Degree or College degree. Excellent verbal & written communication skills. Previous sales or telemarketing experience. Schedule flexibility to work at any time. Strong sense of responsibility and customer-centric approach.

Loan Specialist

January 9, 2024 | Bacolod
ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. JOB FUNCTIONS: Principal Functions & Responsibilities Evaluate loan applications to determine qualification and creditworthiness. Review and verify financial documents submitted by applicants. Explain loan products and address customer inquiries professionally. Ensure compliance with lending regulations and internal policies. Build trust and maintain customer satisfaction throughout the loan process. What we’re looking for: High School Degree or College degree. Excellent verbal & written communication skills. Previous sales or telemarketing experience. Schedule flexibility to work at any time. Strong sense of responsibility and customer-centric approach.

Loan Specialist

May 14, 2024 | Bacolod
ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. JOB FUNCTIONS: Principal Functions & Responsibilities Evaluate loan applications to determine qualification and creditworthiness. Review and verify financial documents submitted by applicants. Explain loan products and address customer inquiries professionally. Ensure compliance with lending regulations and internal policies. Build trust and maintain customer satisfaction throughout the loan process. What we’re looking for: High School Degree or College degree. Excellent verbal & written communication skills. Previous sales or telemarketing experience. Schedule flexibility to work at any time. Strong sense of responsibility and customer-centric approach.

Admin Facilities Specialist

May 22, 2024 | Bacolod
JOB FUNCTIONS: Principal Functions & Responsibilities Act as the main point of contact to make sure efficient and effective coverage of general administrative support to stakeholders such as but not limited to (Admin assistance (i.e., work permit, gate passes, parking permits, clearances), admin communication (advisory, admin board), shuttle services, and all other administrative support required for the role); Monitor the compliance of the front office team in terms of recording the purchases, internal and external asset and non-asset movement, recording of visitor traffic, religious update of all pertinent logbooks; Tracking and monitoring employee movement such as deactivation / activation of Return to Work Orders and Terminating of an offboarded employee; Main point of contact in making sure admin coverage during client visits from coordinating the hotel arrangements, flight schedules, Airport Shuttle transfer, invite letter, and if necessary, client’s refreshments. Monitor the compliance to internal regulatory policies and make necessary report for each confirmed violators for proper disposition; Ensure compliance to the Statutory and Regulatory, and Partner’s requirements; The main point of contact in terms of creating, activation, encoding, issuance and monitoring (inventory) of identification cards, access badges, locker accountabilities and pedestal accountability (if ever), and all other pertinent accountabilities of the employee; Responsible as well in scheduling and conducting quarterly concessionaire’s performance surveys, posting of final result in the admin bulletin. Generate weekly report and presentation of the general administrative tasks update and all other relevant data gathered for the week; Will act as the main point of contact for the inventory and availability of the supplies and materials that the admin team needs to effectively perform its basic functions; Making sure that mails and other documents are being sent out on time;       The below steps encompass this role as well: General Administrative Tasks Statutory, Regulatory and Partner’s compliances Administrative Communication (Advisory and Admin Board) Availability and inventory of department supplies and needs; Creation and process for activation of access passes (identification card, access badges) Client visits assistance and coverage; Front Office logbook monitoring; Monitoring and issuance of Lockers and Parking Permits; Processing and retrieval of Statutory and Regulatory requirements (Annual); What we’re looking for: At least 2 years to 3 years of experience in General Administrative Roles in a BPO set up; Strong written and verbal communication and organizational skills; Strong attention to details and instructions; Amenable to extend working hours, if necessary With strong sense of discretion and confidentiality; Willing to work on shifting schedule Can work with minimal supervision. Proficient in Word, Excel, and PowerPoint for presentations and reports required. Professional demeanour, dependable, and able to maintain confidential information.  

Trainer

February 19, 2024 | Costa Rica
Position Description The training department is looking for someone with supervision skills, responsible for Call Center Basics Training (SERVICEFIRST Core), Product Basics Training, and Compliance Training for newly hired reps. The Trainer position requires an identification of training needs and designs performance improvement interventions, including but not limited to: NH Refresher Training interventions Trainer Assistant NH assistant Meetings Huddles Teaching Call Handling and Assistance Constant communication with the Training Director, Manager, and Trainers.   Some related tasks:   The Production of reports and completion of new projects and data will be required. Production of training materials with supervision of Training Manger, including but not limited to: Handouts Assessments Surveys Completion of Grade books Delivery of classroom training. Identification of learners who require additional support by monitoring learners’ progress through training, including the training nesting experience. Identification improvements to training materials by monitoring trainees’ quality and agent’s performance with supervision of training manager feedback. Fulfillment of all Training Department Standard Operating Procedures and Guidance Documents.  Disposition for Over Time when required. Key Responsibilities  Delivers classroom training learning experiences. Adheres to Training Department SOPs for training delivery, evaluation, and training records. Participates Training Department meetings and completes developmental assignments. Contributes to the Training Development when required. Uses technology to manage employee training records, administer assessments and surveys. While there is no training, s/he compromises to act as a mentor and floor support in order to make sure the agents are producing loans. Perfect attendance and participation in every Training class schedule. Other tasks may be assigned as deemed necessary by the management.     Qualifications   2 years –Training development and delivery experience. Extreme Discipline and Ethics.   Minimum Requirements:   High Product Knowledge Teaching Experience Critical Skills: Teaching skills Classroom Training Delivery Classroom Management Time Management Adult Learning Principles Training Program Evaluation Presentation and Verbal Communication Written Communication Open to Feedback Strong and professional personality Extreme responsibility Extreme commitment to the challenge

Loan Specialist

| Costa Rica
Not Available

Speech Analytics Analyst

May 1, 2024 | Egypt
Responsibilities Data Analysis: Utilize speech analytics tools to analyze call recordings, identify patterns, and derive actionable insights Reporting: Develop regular reports and dashboards that highlight key metrics and insights for stakeholders Quality Improvement: Work closely with the quality assurance and training departments to highlight areas for improvement in call handling and customer interaction. Trend Analysis: Monitor and report on emerging trends in customer calls to proactively address potential issues Collaboration: Work with IT, operations, and customer service teams to implement changes and improvements based on data insights · Technology Management: Manage and configure speech analytics software to ensure accuracy and efficiency in data analysis.  

Admin Facilities Specialist

May 22, 2024 | Egypt
Handling Admin and Fleet Requirment 

Loan Specialist

July 27, 2021 | Egypt
Not Available
ServiceFirst Careers Workforce Green One

We seek like-minded individuals who

want to be part of a company focused on

a culture of respect, inclusion, and

growth. At ServiceFirst, we aspire to create an

We seek like-minded individuals who want to be part of a company focused on a culture of respect, inclusion, and growth. ServiceFirst aspires to create an

empowered workforce.
ServiceFirst is the place that will value you as much as we value our clients.
ServiceFirst is the place that will value you as much as we value our clients.
ServiceFirst is the place that will value you as much as we value our clients.
Our Core Values
  • 01 Integrity
  • 02 Respect
  • 03 Strive for excellence
  • 04 Collaboration
  • 05 People First
  • 06 Work hard, have fun, repeat