Contact Us Contact Us
careers background careers background Careers
ServiceFirst Employee ServiceFirst Employee
>

A culture of

excellence

is what

defines us. defines us. defines us. defines us.

great-place-to-work

Scroll Down

Join Us,
We are Hiring!

  • Philippines
  • Costa Rica
  • Egypt

Loan Associate

November 6, 2023 | Alabang
Loan Associate ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We are looking for Loan Associates to join our growing team! As a Loan Associate, you will play a key role in delivering the best service possible to our customers by confidently engaging with them through inbound and outbound phone calls. Responsibilities: Field both inbound and outbound phone calls for customers who are in the process of finalizing their loan applications. Assist customers in uploading required documents in a timely manner, by demonstrating advanced knowledge of the system and customer website. Partner with customers to upload remaining documents, including but not limited to insurance cards, driver’s licenses, bank statements, pictures of the vehicle, and odometer. Utilize strong technical and communication skills to quickly identify where the customer is in the process, then communicate which steps they need to take next. Complete training, which includes product knowledge, application process, and core systems. Maintain knowledge of the company’s financial policies and procedures, as well as state and federal laws. Persuasively drive applicants to complete their required steps during the call. Manage and track all activity using the core system of record. Consistently meet and exceed monthly metrics of accountability. Qualifications: Excellent communication, customer service, and sales skills. Two or more years of experience in sales or financial services is desirable. Bilingual (English/Spanish) skills are desirable. Availability to work shifts within the call center's hours of operation: 8-7 M-F, 9-1 Sat (subject to change)

Organizational Development Lead

January 29, 2024 | Alabang
SERVICEFIRST  Training Organization and Development Lead Position Description The Training Organization and Development role is accountable for supporting all activities related to learning and organizational development to further individual capabilities of employees in the organization. OD Leads help SERVICEFIRST to build better skills of the personnel with the purpose of obtaining promotions and developing their careers for present and future opportunities, but most importantly, their personal growth and development.  The OD lead is expected to have leadership and supervision skills with the intention of teaching or developing others with discipline and commitment. The OD lead  position requires identification of training or development needs and designs performance improvement interventions, including but not limited to: Training sessions Meetings Huddles Teaching Coaching Constant communication with the Training Department and Human Resources.  Some related tasks:  The Production of reports and completion of new projects and data will be required. Production of training content and materials with supervision of Training Manger and Direction, including but not limited to: Handouts Assessments Surveys Completion and renovation of Training Materials Delivery of classroom training for development purposes. Identification of learners who require additional support by monitoring learners’ progress through training. Identification of improvement by monitoring employee’s quality and performance with supervision of training management feedback. Fulfillment of all Training Department Standard Operating Procedures and Guidance Documents.  Disposition for Over Time when required. Must be amenable to working at night or shifting schedule, Holiday or extended working hours. Key Responsibilities  Delivers classroom training learning experiences. Adheres to Training Department SOPs for training delivery, evaluation, and training records. Participates in Training Department meetings and completes developmental assignments. Contributes to the Training Development when required. Uses technology to manage employee training records and administer assessments and surveys. Perfect attendance and participation in every Training class schedule. Other tasks may be assigned as deemed necessary by the management. The Production of reports and completion of new projects and data will be required. Evaluate training needs of various internal functions within the organization and design training programs with the Training Management supervision as necessary. Evaluate current training effectiveness and propose improvements. Develop Change Management strategies to support various initiatives and programs of HR in partnership with Training Department and Human Capital. Collaborate with multiple cross-functional teams, including the operations teams, Training Team, HR Business Partners, Recruitment, and Senior Managers to build and iterate on existing learning programs, identify opportunities for cultural infusion, and incorporate best practices. Analyzing performance trends and behaviors to recommend specific employee development plans and continued refinement of training curriculum with Training Management guidance. Identification of learners who require additional support by monitoring learners’ progress in SERVICEFIRST. Identifies gaps between current and desired performance; skills that we currently have and skills that are lacking and augment training program for upskilling. Working hand in hand with Talent Acquisition, Operations, and Training in doing needs analysis, formulate behavioral assessments for applicants to determine the right skills and behavior that would be most fitted in our business Conduct organizational diagnosis that will serve as the basis of OD interventions and training requirements Work with key partners to communicate, launch, oversee, conduct and follow-up on key talent programs. Delivery of personalized activities related to employee Coaching, Learning, and Development. Another task may be assigned as deemed necessary by the SERVICEFIRST management. Qualifications Honesty Judicious use of Company resources, facilities and benefits within the limits established by the policy or business practice Prompt and truthful reporting of matters that affect or could affect the Company as a whole. Fidelity in the custody of confidential information of which he or she acquires knowledge. Obedience to Company rules and regulations. Respect for his/her superior and co-workers. Punctuality. Orderliness in work. Pride in working with the organization. A deep sense of responsibility to undertake the job effectively and expeditiously. Transparency and an organized communication process. Minimum Requirements:  Teaching Experience Extreme Discipline and Ethics. Knowledge in Teaching, Psychology, or Behavioral Science graduate; relevant MA degree is an advantage. Possess strong skills acquired through advanced training, study, and experience. Critical Skills: Teaching skills Classroom Training Delivery Classroom Management Time Management Adult Learning Principles Training Program Evaluation Presentation and Verbal Communication Written Communication Open to Feedback Strong and professional personality Extreme responsibility Extreme commitment to the challenge

Loan Specialist

July 27, 2021 | Alabang
ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. Principal Functions & Responsibilities Evaluate loan applications to determine qualification and creditworthiness. Review and verify financial documents submitted by applicants. Explain loan products and address customer inquiries professionally. Ensure compliance with lending regulations and internal policies. Build trust and maintain customer satisfaction throughout the loan process. What we’re looking for: High School Degree or College degree. Excellent verbal & written communication skills. Previous sales or telemarketing experience. Schedule flexibility to work at any time. Strong sense of responsibility and customer-centric approach.

Loan Specialist

January 9, 2024 | Bacolod
ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. JOB FUNCTIONS: Principal Functions & Responsibilities Evaluate loan applications to determine qualification and creditworthiness. Review and verify financial documents submitted by applicants. Explain loan products and address customer inquiries professionally. Ensure compliance with lending regulations and internal policies. Build trust and maintain customer satisfaction throughout the loan process. What we’re looking for: High School Degree or College degree. Excellent verbal & written communication skills. Previous sales or telemarketing experience. Schedule flexibility to work at any time. Strong sense of responsibility and customer-centric approach.

Loan Specialist

April 2, 2024 | Bacolod
ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. JOB FUNCTIONS: Principal Functions & Responsibilities Evaluate loan applications to determine qualification and creditworthiness. Review and verify financial documents submitted by applicants. Explain loan products and address customer inquiries professionally. Ensure compliance with lending regulations and internal policies. Build trust and maintain customer satisfaction throughout the loan process. What we’re looking for: High School Degree or College degree. Excellent verbal & written communication skills. Previous sales or telemarketing experience. Schedule flexibility to work at any time. Strong sense of responsibility and customer-centric approach.

Employee Engagement Lead

April 3, 2024 | Bacolod
ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. The Employee Engagement Lead will play a crucial role in shaping and enhancing our organizational culture by developing and implementing strategies to improve employee morale, satisfaction, and overall engagement. By fostering a positive work environment, the Employee Engagement Lead will contribute to the overall success of our company. What you will be doing: •Develop and implement comprehensive employee engagement strategies to promote a positive work culture and ensure high levels of employee satisfaction and retention. •Collaborate with cross-functional teams to create and execute initiatives that enhance employee engagement and well-being, such as recognition programs, team-building activities, and employee feedback mechanisms. •Design and facilitate training programs and workshops to build employee skills, enhance communication, and foster a culture of professional growth and development. •Partner with HR and leadership to develop and maintain effective employee communication channels, including newsletters, intranet portals, and internal social media platforms. •Conduct regular surveys and assessments to measure employee satisfaction and engagement levels, analyze the results, and implement targeted action plans to address areas for improvement. •Act as a resource and coach for managers and leaders, providing guidance on employee engagement best practices, communication techniques, and conflict resolution. •Stay updated on industry trends and emerging practices in employee engagement, and proactively recommend innovative initiatives to enhance our employee experience. •Monitor and report on key employee engagement metrics, providing regular updates to senior management, and identifying areas for attention or improvement. •Collaborate with the recruitment team to develop employer branding initiatives that attract top talent and align with our company's mission and values. Minimum Requirements: •Bachelor’s degree in human resources, Organizational Psychology, Business Administration, or a related field. Bacolod •Proven and extensive experience as an Employee Engagement Lead, Employee Relations Specialist, or a similar role, preferably in a fast-paced and dynamic environment. •Strong knowledge of employee engagement theories, best practices, and emerging trends. •Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with employees at all levels of the organization. •Demonstrated ability to develop and execute effective employee engagement strategies and programs that drive positive change. •Exceptional organizational and project management skills, with the ability to effectively prioritize and manage multiple initiatives simultaneously.

Trainer

February 19, 2024 | Costa Rica
Position Description The training department is looking for someone with supervision skills, responsible for Call Center Basics Training (SERVICEFIRST Core), Product Basics Training, and Compliance Training for newly hired reps. The Trainer position requires an identification of training needs and designs performance improvement interventions, including but not limited to: NH Refresher Training interventions Trainer Assistant NH assistant Meetings Huddles Teaching Call Handling and Assistance Constant communication with the Training Director, Manager, and Trainers.   Some related tasks:   The Production of reports and completion of new projects and data will be required. Production of training materials with supervision of Training Manger, including but not limited to: Handouts Assessments Surveys Completion of Grade books Delivery of classroom training. Identification of learners who require additional support by monitoring learners’ progress through training, including the training nesting experience. Identification improvements to training materials by monitoring trainees’ quality and agent’s performance with supervision of training manager feedback. Fulfillment of all Training Department Standard Operating Procedures and Guidance Documents.  Disposition for Over Time when required. Key Responsibilities  Delivers classroom training learning experiences. Adheres to Training Department SOPs for training delivery, evaluation, and training records. Participates Training Department meetings and completes developmental assignments. Contributes to the Training Development when required. Uses technology to manage employee training records, administer assessments and surveys. While there is no training, s/he compromises to act as a mentor and floor support in order to make sure the agents are producing loans. Perfect attendance and participation in every Training class schedule. Other tasks may be assigned as deemed necessary by the management.     Qualifications   2 years –Training development and delivery experience. Extreme Discipline and Ethics.   Minimum Requirements:   High Product Knowledge Teaching Experience Critical Skills: Teaching skills Classroom Training Delivery Classroom Management Time Management Adult Learning Principles Training Program Evaluation Presentation and Verbal Communication Written Communication Open to Feedback Strong and professional personality Extreme responsibility Extreme commitment to the challenge

Loan Specialist

| Costa Rica
Not Available

Loan Specialist

July 27, 2021 | Egypt
Not Available
ServiceFirst Careers Workforce Green One

We seek like-minded individuals who

want to be part of a company focused on

a culture of respect, inclusion, and

growth. At ServiceFirst, we aspire to create an

We seek like-minded individuals who want to be part of a company focused on a culture of respect, inclusion, and growth. ServiceFirst aspires to create an

empowered workforce.
ServiceFirst is the place that will value you as much as we value our clients.
ServiceFirst is the place that will value you as much as we value our clients.
ServiceFirst is the place that will value you as much as we value our clients.
Our Core Values
  • 01 Integrity
  • 02 Respect
  • 03 Strive for excellence
  • 04 Collaboration
  • 05 People First
  • 06 Work hard, have fun, repeat