ServiceFirst

AI-powered outsourcing.
Human-powered results.

We build and manage outsourced operations where AI strengthens QA, coaching, and analytics while experienced teams deliver consistent performance at scale.

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85%+ Team Retention100% AI-Assisted QA

5-6 Week Go-Live4 Global Delivery Sites

85%+ Team Retention100% AI-Assisted QA5-6 Week Go-Live4 Global Delivery Sites

What does AI-powered outsourcing actually look like? See how AI works behind the scenes while our teams turn intelligence into action.

HOW WE OPERATE

AI does the heavy lifting.
People make it matter.

AI gives our teams greater visibility into every interaction, helping them spot issues earlier, respond faster, and improve continuously. Our people bring the judgment and experience to turn that intelligence into action.

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TECHNOLOGY STACK

The technology behind the operation

A connected technology ecosystem designed around the work, the workforce, and the customer experience.

LiveVox

Enterprise Telephony

Reliable inbound and outbound voice infrastructure built to support consistent customer coverage across delivery sites.

Balto AI

REAL-TIME AI AGENT ASSISTANCE

Delivers real-time guidance, conversation prompts, and automated support during customer interactions, helping agents navigate conversations, maintain consistency, and improve execution.

ObserveAI

POST-INTERACTION ANALYTICS & COACHING

Analyzes customer interactions to uncover performance trends, identify coaching opportunities, and provide actionable insights that support continuous improvement.

Sanas.AI

Real-Time Voice Technology

Improves speech clarity in real time, helping reduce communication barriers and create more natural customer conversations.

Oracle

Enterprise Resource Planning

Integrated systems supporting finance, procurement, and core business operations.

PowerBI

Performance Intelligence

Turns operational data into clear dashboards, giving teams and leaders better visibility into performance, trends, and areas requiring attention.

Microsoft

Workforce Management

Supports forecasting, scheduling, and capacity planning to help keep the right staffing levels aligned with changing client demand.

Sprout Solutions

HR & Workforce Administration

Centralizes employee, attendance, and payroll management to support accurate workforce administration and stronger operational continuity.