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Organizational Development Lead

January 29, 2024 | Alabang

SERVICEFIRST  Training Organization and Development Lead

Position Description

The Training Organization and Development role is accountable for supporting all activities related to learning and organizational development to further individual capabilities of employees in the organization.

OD Leads help SERVICEFIRST to build better skills of the personnel with the purpose of obtaining promotions and developing their careers for present and future opportunities, but most importantly, their personal growth and development.  The OD lead is expected to have leadership and supervision skills with the intention of teaching or developing others with discipline and commitment. The OD lead  position requires identification of training or development needs and designs performance improvement interventions, including but not limited to:

  • Training sessions
  • Meetings
  • Huddles
  • Teaching
  • Coaching
  • Constant communication with the Training Department and Human Resources. 

Some related tasks:

 The Production of reports and completion of new projects and data will be required.

  • Production of training content and materials with supervision of Training Manger and Direction, including but not limited to:
  1. Handouts
  2. Assessments
  3. Surveys
  4. Completion and renovation of Training Materials
  • Delivery of classroom training for development purposes.
  • Identification of learners who require additional support by monitoring learners’ progress through training.
  • Identification of improvement by monitoring employee’s quality and performance with supervision of training management feedback.
  • Fulfillment of all Training Department Standard Operating Procedures and Guidance Documents. 
    1. Disposition for Over Time when required. Must be amenable to working at night or shifting schedule, Holiday or extended working hours.

Key Responsibilities 

  • Delivers classroom training learning experiences.
  • Adheres to Training Department SOPs for training delivery, evaluation, and training records.
  • Participates in Training Department meetings and completes developmental assignments.
  • Contributes to the Training Development when required.
  • Uses technology to manage employee training records and administer assessments and surveys.
  • Perfect attendance and participation in every Training class schedule.
  • Other tasks may be assigned as deemed necessary by the management.
  • The Production of reports and completion of new projects and data will be required.
  • Evaluate training needs of various internal functions within the organization and design training programs with the Training Management supervision as necessary.
  • Evaluate current training effectiveness and propose improvements.
  • Develop Change Management strategies to support various initiatives and programs of HR in partnership with Training Department and Human Capital.
  • Collaborate with multiple cross-functional teams, including the operations teams, Training Team, HR Business Partners, Recruitment, and Senior Managers to build and iterate on existing learning programs, identify opportunities for cultural infusion, and incorporate best practices.
  • Analyzing performance trends and behaviors to recommend specific employee development plans and continued refinement of training curriculum with Training Management guidance.
  • Identification of learners who require additional support by monitoring learners’ progress in SERVICEFIRST.
  • Identifies gaps between current and desired performance; skills that we currently have and skills that are lacking and augment training program for upskilling.
  • Working hand in hand with Talent Acquisition, Operations, and Training in doing needs analysis, formulate behavioral assessments for applicants to determine the right skills and behavior that would be most fitted in our business
  • Conduct organizational diagnosis that will serve as the basis of OD interventions and training requirements
  • Work with key partners to communicate, launch, oversee, conduct and follow-up on key talent programs.
  • Delivery of personalized activities related to employee Coaching, Learning, and Development.
  • Another task may be assigned as deemed necessary by the SERVICEFIRST management.


  • Honesty
  • Judicious use of Company resources, facilities and benefits within the limits established by the policy or business practice
  • Prompt and truthful reporting of matters that affect or could affect the Company as a whole.
  • Fidelity in the custody of confidential information of which he or she acquires knowledge.
  • Obedience to Company rules and regulations.
  • Respect for his/her superior and co-workers.
  • Punctuality.
  • Orderliness in work.
  • Pride in working with the organization.
  • A deep sense of responsibility to undertake the job effectively and expeditiously.
  • Transparency and an organized communication process.

Minimum Requirements: 

  1. Teaching Experience
  2. Extreme Discipline and Ethics.
  3. Knowledge in Teaching, Psychology, or Behavioral Science graduate; relevant MA degree is an advantage.
  4. Possess strong skills acquired through advanced training, study, and experience.

Critical Skills:

  • Teaching skills
  • Classroom Training Delivery
  • Classroom Management
  • Time Management
  • Adult Learning Principles
  • Training Program Evaluation
  • Presentation and Verbal Communication
  • Written Communication
  • Open to Feedback
  • Strong and professional personality
  • Extreme responsibility
  • Extreme commitment to the challenge

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