Loan Associate ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We are looking for Loan Associates to join our growing team! As a Loan Associate, you will play a key role in delivering the best service possible to our customers by confidently engaging with them through inbound and outbound phone calls. Responsibilities: Field both inbound and outbound phone calls for customers who are in the process of finalizing their loan applications. Assist customers in uploading required documents in a timely manner, by demonstrating advanced knowledge of the system and customer website. Partner with customers to upload remaining documents, including but not limited to insurance cards, driver’s licenses, bank statements, pictures of the vehicle, and odometer. Utilize strong technical and communication skills to quickly identify where the customer is in the process, then communicate which steps they need to take next. Complete training, which includes product knowledge, application process, and core systems. Maintain knowledge of the company’s financial policies and procedures, as well as state and federal laws. Persuasively drive applicants to complete their required steps during the call. Manage and track all activity using the core system of record. Consistently meet and exceed monthly metrics of accountability. Qualifications: Excellent communication, customer service, and sales skills. Two or more years of experience in sales or financial services is desirable. Bilingual (English/Spanish) skills are desirable. Availability to work shifts within the call center's hours of operation: 8-7 M-F, 9-1 Sat (subject to change)

Sales Loan Associate   A fast-growing consumer finance lender that provides solutions to consumers through our convenient online process, is seeking positive and enthusiastic individuals to join our team as Loan Associates. As a Sales Loan Associate, you will play a key role in delivering the best service possible to our customers by confidently engaging with them through inbound and outbound phone calls.     Responsibilities:   • Field both inbound and outbound phone calls for customers who are in the process of finalizing their loan application. • Assist customers in uploading required documents in a timely manner, by demonstrating advanced knowledge of the system and customer website. • Partner with customers to upload remaining documents, including but not limited to: insurance cards, driver’s license, bank statements, pictures of the vehicle, and odometer. • Utilize strong technical and communication skills to quickly identify where the customer is in the process, then communicate which steps they need to take next. • Complete training, which includes product knowledge, application process, and core systems. • Maintain knowledge of our client's policies and procedures, as well as state and federal laws. • Persuasively drive applicants to complete their required steps during the call. • Manage and track all activity using the core system of record. • Consistently meet and exceed monthly metrics of accountability.     Qualifications:   • Excellent communication, customer service, and sales skills. • Two or more years of experience in sales or financial services is desirable. • Bilingual (English/Spanish) skills are desirable. • Availability to work shifts within the call center's hours of operation: 8-7 M-F, 9-1 Sat (subject to change)   We are looking for individuals who are passionate about helping customers achieve their financial goals and who thrive in a fast-paced environment. If you possess these qualities and meet the qualifications listed above, please apply to join our team.

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. The Training Assistant (TA) will be responsible for polishing enrollments for Learning & Development Programs, Refresher or Calibrations. The TA position requires an identification of trainees’ needs and designs performance improvement interventions, including but not limited to: 1. Enrollment to L & D Programs 2. Training interventions 3. Trainer Assistant 4. Enrollment Assistant 5. Meetings 6. Huddles 7. Teaching 8. Call Handling and Assistance 9. Constant communication with the Training Director, Manager, and Trainers.   Some related tasks: 1. Delivery of classroom training if needed (as a backup trainer). 2. Coverage of SERVICEFIRSTU and Refreshers when needed. 3. Identification of learners who require additional support by monitoring learners’ progress through training and production. 4. Identification of improvement for agent’s performance with supervision of training management or seniors Trainer’s feedback. 5. Complete and full support of Training classes in the corresponding site. 6. Fulfillment of all Training Department Standard Operating Procedures and Guidance Documents. 7. Disposition for Over Time when required. 8. Admin Tasks including training reports and collecting, tallying & summarizing feedback forms for post training.   Key Responsibilities: 1. Assistance of Training classes. 2. Delivery of Training classes. 3. Revision and calibration of Training Materials. 4. Participation of all TR activities required by the Trainer. 5. Assistance in the Learning progress of all Trainees. 6. Ownership in alliance with the Trainer (s) in the activities during mock call days. 7. Modification and revision of materials, tests and evaluations when needed. 8. Other tasks may be assigned as deemed necessary by the management.   Qualifications:   1. Bachelor’s degree in a related field such as Education, Communication, Business Administration or Human Resources. 2. Prior experience in a BPO or customer service environment is preferred and experience in training or coaching roles is also advantageous. 3. Excellent verbal and written communication skills are essential for effective delivery of training materials. 4. Knowledge in MS Office and other training delivery tools. 5. Excellent organizational skills and ability to collaborate with other departments to ensure smooth training operations and identify training gaps and ongoing support to trainees. 6. Flexibility in a fast-paced and constantly changing environment.   Critical Skills:   • Open to Feedback • Teaching and Coaching skills • Time Management • Organizational skills • Adult Learning Principles • Mentor Program Evaluation • Presentation and Verbal Communication • Written Communication • Extreme responsibility • Strong and professional personality • Extreme commitment to the challenge

 What you will be doing Managing a team of credit and collection representatives, providing guidance, training, and performance feedback. Monitoring and managing accounts receivable, ensuring timely collection of payments. Evaluating and assessing creditworthiness of customers, including conducting credit checks and analyzing financial statements. Negotiating payment terms and arrangements with customers. Handling customer disputes and resolving billing issues. Maintaining accurate records of all credit and collection activities. Analyzing and reporting on credit and collection metrics and trends. Collaborating with other departments, such as sales and finance, to ensure effective credit and collection processes. Collaborate with the manager in developing and implementing credit and collection policies and procedures. Qualifications A bachelor's degree in finance, accounting, or a related field. Strong understanding of lending principles, credit risk assessment, and regulatory compliance. Previous experience in credit and collections, preferably in a supervisory role. Thoroughness and accuracy in evaluating credit applications, analyzing financial statements, and maintaining records. Excellent verbal and written communication skills to effectively interact with customers, team members, and other departments. Ability to effectively lead and motivate a team, provide guidance and training, and manage performance. Strong organizational and time management skills to handle multiple priorities and meet deadlines. Ability to build positive relationships with customers, handle difficult conversations, and negotiate payment terms. Proficiency in MS Office and experience with credit and collection software.

Recruitment Associate (Project-based) ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We are seeking a talented and motivated Recruitment Associate to join our team. The ideal candidate will be responsible for screening, and selecting candidates and negotiating offers to fill various positions within our organization. What you’ll do: Screen resumes and applications to identify qualified candidates. Conduct interviews to assess candidates' qualifications and interests for virtual and onsite applicants (agent and non-agent roles). Coordinate and schedule interviews with hiring managers. Conduct reference checks and background checks as needed. Maintain accurate and up-to-date candidate records in the applicant tracking system (ATS) and a database of potential candidates for future job openings. Participate in job fairs and recruitment events to attract top talent when needed. Keep warm and follow up with candidates throughout the hiring process until the start date. Conduct job offers and salary negotiations for qualified candidates. Design, distribute, and measure the results of the candidate experience survey. Other tasks that may given to you. What we’re looking for: Graduate of any bachelor's degree. At least 6 months of experience in recruitment, preferably in a volume hiring BPO setting. Familiarity with applicant tracking systems (ATS) and other recruitment tools. Excellent time management and organizational skills. Attention to detail and ability to multitask in a fast-paced environment. Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook). Willingness to work flexible hours, including occasional weekends or evenings during peak recruitment periods. Ability to maintain confidentiality and handle sensitive information with discretion. Excellent verbal and written communication skills in English. Adaptive, creative, and should have good interpersonal skills. Team player and innovative.

Sales Loan Associate   A fast-growing consumer finance lender that provides solutions to consumers through our convenient online process, is seeking positive and enthusiastic individuals to join our team as Loan Associates. As a Sales Loan Associate, you will play a key role in delivering the best service possible to our customers by confidently engaging with them through inbound and outbound phone calls.     Responsibilities:   • Field both inbound and outbound phone calls for customers who are in the process of finalizing their loan application. • Assist customers in uploading required documents in a timely manner, by demonstrating advanced knowledge of the system and customer website. • Partner with customers to upload remaining documents, including but not limited to: insurance cards, driver’s license, bank statements, pictures of the vehicle, and odometer. • Utilize strong technical and communication skills to quickly identify where the customer is in the process, then communicate which steps they need to take next. • Complete training, which includes product knowledge, application process, and core systems. • Maintain knowledge of our client's policies and procedures, as well as state and federal laws. • Persuasively drive applicants to complete their required steps during the call. • Manage and track all activity using the core system of record. • Consistently meet and exceed monthly metrics of accountability.     Qualifications:   • Excellent communication, customer service, and sales skills. • Two or more years of experience in sales or financial services is desirable. • Bilingual (English/Spanish) skills are desirable. • Availability to work shifts within the call center's hours of operation: 8-7 M-F, 9-1 Sat (subject to change)   We are looking for individuals who are passionate about helping customers achieve their financial goals and who thrive in a fast-paced environment. If you possess these qualities and meet the qualifications listed above, please apply to join our team.

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement.   While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner.   Our expertise and proven solutions will virtually ensure the client’s success. ServiceFirst’s approach allows our clients to establish a satellite facility and mirror training, continuous development, technology, best practices, and performance goals.   Summary: The Customer Care Representative role is key to onboarding our new customers and setting them up for success.  This role welcomes our new customers and engages with them on items related to general account or payment questions and newly past due accounts.  Essential Duties: Congratulate and welcome new customers to the company via inbound or outbound calls. Assist customers in setting up recurring payments. Answer customer questions related to general account maintenance (e.g.:  balances, payments, address changes, etc.) Ensure account maintenance is updated within the core system of record. Connect with customers with accounts that are slightly past due and assist them with making a payment or setting up a recurring ACH May support other functions within Collections and Servicing teams. Other duties as assigned.   Education & Experience High school diploma or equivalent Prior customer service and/or call center experience preferred. Experience working in financial services, lending, or payments preferred.   Competencies Service oriented Ability to work within a team or as an individual contributor. Strong communication skills Ability to manage difficult customers and/or conversations. Critical thinking skills

Sales Loan Associate   A fast-growing consumer finance lender that provides solutions to consumers through our convenient online process, is seeking positive and enthusiastic individuals to join our team as Loan Associates. As a Sales Loan Associate, you will play a key role in delivering the best service possible to our customers by confidently engaging with them through inbound and outbound phone calls.     Responsibilities:   • Field both inbound and outbound phone calls for customers who are in the process of finalizing their loan application. • Assist customers in uploading required documents in a timely manner, by demonstrating advanced knowledge of the system and customer website. • Partner with customers to upload remaining documents, including but not limited to: insurance cards, driver’s license, bank statements, pictures of the vehicle, and odometer. • Utilize strong technical and communication skills to quickly identify where the customer is in the process, then communicate which steps they need to take next. • Complete training, which includes product knowledge, application process, and core systems. • Maintain knowledge of our client's policies and procedures, as well as state and federal laws. • Persuasively drive applicants to complete their required steps during the call. • Manage and track all activity using the core system of record. • Consistently meet and exceed monthly metrics of accountability.     Qualifications:   • Excellent communication, customer service, and sales skills. • Two or more years of experience in sales or financial services is desirable. • Bilingual (English/Spanish) skills are desirable. • Availability to work shifts within the call center's hours of operation: 8-7 M-F, 9-1 Sat (subject to change)   We are looking for individuals who are passionate about helping customers achieve their financial goals and who thrive in a fast-paced environment. If you possess these qualities and meet the qualifications listed above, please apply to join our team.

Sales Loan Associate   A fast-growing consumer finance lender that provides solutions to consumers through our convenient online process, is seeking positive and enthusiastic individuals to join our team as Loan Associates. As a Sales Loan Associate, you will play a key role in delivering the best service possible to our customers by confidently engaging with them through inbound and outbound phone calls.     Responsibilities:   • Field both inbound and outbound phone calls for customers who are in the process of finalizing their loan application. • Assist customers in uploading required documents in a timely manner, by demonstrating advanced knowledge of the system and customer website. • Partner with customers to upload remaining documents, including but not limited to: insurance cards, driver’s license, bank statements, pictures of the vehicle, and odometer. • Utilize strong technical and communication skills to quickly identify where the customer is in the process, then communicate which steps they need to take next. • Complete training, which includes product knowledge, application process, and core systems. • Maintain knowledge of our client's policies and procedures, as well as state and federal laws. • Persuasively drive applicants to complete their required steps during the call. • Manage and track all activity using the core system of record. • Consistently meet and exceed monthly metrics of accountability.     Qualifications:   • Excellent communication, customer service, and sales skills. • Two or more years of experience in sales or financial services is desirable. • Bilingual (English/Spanish) skills are desirable. • Availability to work shifts within the call center's hours of operation: 8-7 M-F, 9-1 Sat (subject to change)   We are looking for individuals who are passionate about helping customers achieve their financial goals and who thrive in a fast-paced environment. If you possess these qualities and meet the qualifications listed above, please apply to join our team.

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. Principal Functions & Responsibilities Evaluate loan applications to determine qualification and creditworthiness. Review and verify financial documents submitted by applicants. Explain loan products and address customer inquiries professionally. Ensure compliance with lending regulations and internal policies. Build trust and maintain customer satisfaction throughout the loan process. What we’re looking for: High School Degree or College degree. Excellent verbal & written communication skills. Previous sales or telemarketing experience. Schedule flexibility to work at any time. Strong sense of responsibility and customer-centric approach.

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. JOB FUNCTIONS: Principal Functions & Responsibilities Evaluate loan applications to determine qualification and creditworthiness. Review and verify financial documents submitted by applicants. Explain loan products and address customer inquiries professionally. Ensure compliance with lending regulations and internal policies. Build trust and maintain customer satisfaction throughout the loan process. What we’re looking for: High School Degree or College degree. Excellent verbal & written communication skills. Previous sales or telemarketing experience. Schedule flexibility to work at any time. Strong sense of responsibility and customer-centric approach.

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. JOB FUNCTIONS: Principal Functions & Responsibilities Evaluate loan applications to determine qualification and creditworthiness. Review and verify financial documents submitted by applicants. Explain loan products and address customer inquiries professionally. Ensure compliance with lending regulations and internal policies. Build trust and maintain customer satisfaction throughout the loan process. What we’re looking for: High School Degree or College degree. Excellent verbal & written communication skills. Previous sales or telemarketing experience. Schedule flexibility to work at any time. Strong sense of responsibility and customer-centric approach.