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Employee Engagement Lead

April 3, 2024 | Bacolod


ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement.
The Employee Engagement Lead will play a crucial role in shaping and enhancing our organizational culture by developing and implementing strategies to improve employee morale, satisfaction, and overall engagement. By fostering a positive work environment, the Employee Engagement Lead will contribute to the overall success of our company.
What you will be doing:
•Develop and implement comprehensive employee engagement strategies to promote a positive work culture and ensure high levels of employee satisfaction and retention.
•Collaborate with cross-functional teams to create and execute initiatives that enhance employee engagement and well-being, such as recognition programs, team-building activities, and employee feedback mechanisms.
•Design and facilitate training programs and workshops to build employee skills, enhance communication, and foster a culture of professional growth and development.
•Partner with HR and leadership to develop and maintain effective employee communication channels, including newsletters, intranet portals, and internal social media platforms.
•Conduct regular surveys and assessments to measure employee satisfaction and engagement levels, analyze the results, and implement targeted action plans to address areas for improvement.
•Act as a resource and coach for managers and leaders, providing guidance on employee engagement best practices, communication techniques, and conflict resolution.
•Stay updated on industry trends and emerging practices in employee engagement, and proactively recommend innovative initiatives to enhance our employee experience.
•Monitor and report on key employee engagement metrics, providing regular updates to senior management, and identifying areas for attention or improvement.
•Collaborate with the recruitment team to develop employer branding initiatives that attract top talent and align with our company's mission and values.
Minimum Requirements:
•Bachelor’s degree in human resources, Organizational Psychology, Business Administration, or a related field.
Bacolod
•Proven and extensive experience as an Employee Engagement Lead, Employee Relations Specialist, or a similar role, preferably in a fast-paced and dynamic environment.
•Strong knowledge of employee engagement theories, best practices, and emerging trends.
•Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with employees at all levels of the organization.
•Demonstrated ability to develop and execute effective employee engagement strategies and programs that drive positive change.
•Exceptional organizational and project management skills, with the ability to effectively prioritize and manage multiple initiatives simultaneously.

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