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Speech Analytics Analyst

May 1, 2024 | Egypt


  • Data Analysis: Utilize speech analytics tools to analyze call recordings, identify patterns, and derive actionable insights
  • Reporting: Develop regular reports and dashboards that highlight key metrics and insights for stakeholders
  • Quality Improvement: Work closely with the quality assurance and training departments to highlight areas for improvement in call handling and customer interaction.
  • Trend Analysis: Monitor and report on emerging trends in customer calls to proactively address potential issues
  • Collaboration: Work with IT, operations, and customer service teams to implement changes and improvements based on data insights
  • · Technology Management: Manage and configure speech analytics software to ensure accuracy and efficiency in data analysis.


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